HELP

If you need any help at all please email and I will be happy to help.
Here are the answers to some common questions:

Q1: I do not like the design you have emailed - can it be altered? I am not happy unless you are. I am happy to change the design at any point. Unless you have used our online quickshop - our designs are always sent by email with no obligation to buy.

Q2: I am not happy paying for goods online - is it safe? We use Paypal - the same as eBay. We do not store any of your financial details. Your payment minus a fee gets transferred to our account by Paypal - you are on their payment site not ours.

Q3: Can I pay using cash or cheque? If you collect in person then you can pay using cash & will be given a receipt. If you pay by cheque then funds must clear before badges are posted out to you. Cheques must be made payable to 'Mrs C. Pollock'.

Q4: Do you take orders over the phone? No. We prefer all orders to be by email or through the shop; so that there are no errors. Feel free to ring and discuss your order in person.

Q5: Can I submit my own image for a badge? As long as it is not copyrighted material then we can put images or photographs onto a badge for you.

Q6: What size are your badges? We use a specialist metal press and supply 25mm & 58mm circular badges.

Q7: What age are your badges suitable for? 0-99 years. We can offer baby safe badges without pins.

Q8: When are you open? I can be contacted 7 days a week - including most evenings.

Q9: How do I know you are a real person? My full address & telephone number is listed on the contact page. You will find me in the 2008/09 York telephone book under POLLOCK, C. The telephone number and address listed matches the information on our contact page.

Q10: I have a question you haven't answered? Contact me at any time or read the frequent Q&A on our contact page.